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Oct 21 2020

Administrative Chief Client Services Officer

Ball State University Muncie, Indiana, United States

VP of Marketing and Communications welcomes applications for a Chief Client Services Officer. This position has oversight of the Client Services team within Marketing & Communications. The Chief Client Services Officer is responsible for managing a team of Client Services professionals to ensure the Marketing & Communications division is providing excellent services to the colleges and units within the University and our clients outside of the University.

Minimum qualifications: Bachelor’s degree from an accredited institution. Experience leading a marketing and communications team or a customer service team, with at least three years of professional experience. Excellent interpersonal and project management skills; an ability to clearly and persuasively communicate concepts and ideas; proficiency with computer applications common in a communication setting such as Microsoft Office applications, Adobe Acrobat, and project management software/systems. 

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred qualifications: Master’s degree in communications, marketing, public relations, journalism, project management, business, or related field from an accredited institution. Supervisory experience; at least five years of professional experience in a marketing, public relations, advertising public relations agency, not-for-profit organization, customer service, or university environment. Demonstrated mastery of professional project management protocols in marketing and communications production management.

Apply online at: Include the following documents with your application: resume and cover letter. Please convey in your cover letter and/or resume how you meet the minimum qualifications for the vacancy as indicated in this posting. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. Review of applications will begin immediately and will be accepted through November 3, 2020. 

Ball State University is located in Muncie, Indiana, approximately 45 miles northeast of Indianapolis. Approximately 21,000 undergraduate and graduate students enroll each year in diverse academic programs on and off campus.  Our students come from all Indiana counties, all 50 states and 68 countries to pursue knowledge in seven academic colleges offering 190 undergraduate majors, 130 undergraduate minors, 140 graduate programs and 200 study abroad programs.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave.  For further information regarding benefits please visit: 

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

Job Categories: Full-Time. Job Types: Administrative.

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