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Feb 1 2023

Administrative Program Manager

Northern Arizona University Anywhere

Program Manager

Location: First Year Experience SA
Regular/Temporary: Regular
Job ID: 606972
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

  • This position is posted as Program Manager, which is a working title. The NAU system title for this position is Academic Success Programs Manager.
  • This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
  • To be considered, submit a cover letter and resume/CV in addition to the completed application.

Job Description

The First Year Experience (FYE) Program Manager reports directly to the FYE Director in Student Affairs and broadly supports the department’s first-year student success initiatives. These include the extended orientation seminars NAU 100: Transition to College (which serves between 1100 -1500 new students each fall) and NAU 102: Transfer Transitions to NAU as well as First-Year Intensive Transition programming such as the Biology Intensive Orientation.

Program Management – 40%

  • Manages the day-to-day operation of the NAU 100: Transition to College program each fall semester which serves 1200-1600 students for the entire fall term.
  • Assists the FYE Director with instructor section assignments and Schedule of Classes for NAU 100, NAU 102 & NAU 299
  • Oversees the learning management system (e.g. BBlearn) for NAU 100, NAU 102 and NAU 299. This includes managing and troubleshooting 50-70 individual class shells
  • Designs processes to ensure fidelity to ABOR and Provost Office academic policies for credit-bearing classes (e.g. submission of midterm and final grades, administrative drop, and withdrawal processes)
  • Recruit, select, hire, and train 40-50 NAU 100 instructors (Peer Instructors and Student Affairs professional staff)
  • Teach the NAU 299: Peer Educator Training course each spring for prospective NAU 100 peer instructors
  • Identifies areas of weakness and/or gaps within the NAU 100 and NAU 299 professional development programming that would provide a high-quality experience to students and instructors
  • Assists with the design, development, implementation and management of Freshman Intensive Transition programs including the current Biology Intensive Orientation program.
  • Assists with the hiring of student workers (e.g. SI leaders & peer mentors) for Freshman Intensive Transition programs including Biology Intensive Orientation.
  • Collaborates with various campus partners to identify strategies for student retention and success.
  • Assists with goal-setting and assessment of FYE programming using surveys, working groups, and other methods of data collection and analysis
  • Process, enter, approve, and troubleshoot payroll for student workers
  • Provide and set standards of excellent customer service; give information in response to inquiries in-person, via digital communications, or by telephone
  • Assists with the production of informational materials related to FYE programs and services
  • Develop and maintain strong partnerships with Student Affairs, Academic Affairs, and Enrollment Management (e.g. First Year Seminar, Orientation, etc.)
  • Prepare presentations and workshops for campus partners
  • Participate in university-wide committees that support first-year students (e.g. AOD council)
  • Collaborates with faculty to promote Student Affairs services
  • Develop a positive service-oriented image of FYE through contacts with students, parents, staff, and faculty
  • Manage the FYE web presence using WordPress

Supervision – 25%

  • Supervises and leads the work of 25-40 Peer Instructors and 10-20 professional staff teaching 50-70 sections of the NAU 100: Transition to College class each fall term
  • Oversees NAU 100 instructor effectiveness through classroom observations and individualized (1:1) support and instruction
  • Leads weekly NAU 100 teaching teams and deploys instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations and role-play, to solidify the comprehension of material
  • Ensures individual instructor fidelity to academic policy, processes, and deadlines in NAU 100 and NAU 102 including final grade submissions, enrollment & petition requests, incompletes, grade changes, etc.
  • Develops and maintains communities of practice and professional development opportunities for NAU 100 instructors
  • Handles instructor-student escalations/conflicts across 50-70 class sections (1200-1600 students) and provides thoughtful and well-considered resolutions through one-on-one meetings or appropriate referrals

Instructional & Curriculum Design – 20%

  • Designs and develops curriculum for NAU 100, NAU 102, and NAU 299 courses in consultation with the FYE Director and faculty (e.g. FYS faculty).
  • Collaborates with faculty partners to approve NAU 100, NAU 102 & NAU 299 curriculum in accordance with ABOR, Undergraduate Curriculum Committee, and College of Education academic standards
  • Works collaboratively to research instructional design, learning theory, and learning practices in higher education
  • Oversees the implementation and management of curricular collaborations with other Student Affairs offices (e.g. Career Development, Office of Inclusion, Academic Success Centers, ODOS, etc.)
  • Oversees the implementation and design of curriculum within the learning management system
  • Independently develops and delivers teaching aids
  • Consults with offices across campus to revise curriculum and provide accurate information to students
  • Attends meetings or trainings to acquire institutional information relevant to curriculum design/content particularly in regard to diversity, equity, inclusion, and belonging

Student Support – 10%

  • Teaches one section of NAU 100 each fall semester
  • Teaches additional sections of NAU 100 in the event of instructor illness, absence, or resignation to ensure delivery of content to all NAU 100 students
  • Meets one-on-one with students in crisis who are referred by Peer Instructors or Professional Staff

Other – 5%

  • Perform other duties as assigned

Work Environment

  • This position may occasionally table outdoors during summer orientation events.

Minimum Qualifications

  • Bachelor’s degree in a field appropriate to the area of assignment.
  • 2-4 years of relevant experience.
  • 1-2 years of program management experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Master’s Degree in a field appropriate to the area of assignment (e.g. Counseling and Student Affairs, Education, or Psychology).
  • 2+ years teaching, counseling, mentoring and/or advising first-year college students.
  • 2+ years of program management experience in higher education.
  • Demonstrated knowledge of significant trends and issues affecting historically underrepresented and marginalized student communities.
  • Experience collecting and analyzing data to inform programmatic development.
  • Experience managing peer leaders.
  • Experience in marketing and promoting events.
  • Evidence of effective verbal and written communication skills.
  • Experience working with university students from diverse socioeconomic and cultural backgrounds.

Knowledge, Skills, & Abilities


  • Expert knowledge and understanding of student persistence and learning theory (e.g. Tinto, educational psychology, etc.)
  • Expert knowledge of career development and related theories.
  • Expert knowledge of Student Affairs resources and mission.
  • Knowledge of NAU academic programs and student support services across the university.
  • Expert knowledge of primary factors that impact student retention and common strategies used to increase student success.
  • Understanding of and sensitivity to diverse student needs.


  • Proven record of developing and sustaining productive and collegial relationships with staff, faculty, and students.
  • Program development and execution.
  • Organizational and project management skills.
  • Supervisory and training skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Knowledge of Salesforce, Business Objects, Peoplesoft, or similar database software.


  • Strong problem-solving, organizational, analytical, and guidance capabilities.
  • Use student success data to drive programmatic development.
  • Establishes and maintains effective working relationships.
  • Effective communication and presentation skills.
  • Promotes a diverse, inclusive environment.
  • Create and maintain a supportive, welcoming environment for students.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees’ right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $56,000. Annual salary commensurate with candidate’s qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU’s BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee’s start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 20, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the “Apply” button on this page. You must submit your application by clicking on the “Submit” button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus – on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit


Job Categories: Full-Time. Job Types: Administrative.

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