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Dec 5 2023

Administrative Student Success Coach

Ball State University Muncie, Indiana, United States

Office of Vice Provost Student Success & Dean of University College
Student Success Coach
Ball State University

University College at Ball State University welcomes applications for the position of Student Success Coach from individuals who are passionate about assisting undergraduate students in their journey of discovery and persistence to degree completion.

Working under the direction of the Director of Student Success Initiatives, the coach will manage an assigned caseload of students and provide comprehensive academic coaching and student success strategies.

At Ball State University we are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts.

We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Position Function: This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Minimum Education: Master’s degree from an accredited institution by date of employment.

Minimum Experience: One year of experience in academic advising, student services, counseling, academic coaching, or related field.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Experience: At least three years of experience in academic advising, student services, counseling, or related field in higher education; familiarity with Ball State curriculum; familiarity with Banner and Degree Works. A Board-Certified Coach credential or International Coaching Federation recognized Certification Program.

Preferred Other: Ability to work collaboratively with students, faculty, and administration; ability to identify barriers to students’ success and facilitate effective remedies; ability to synthesize information and prioritize goals; ability to communicate effectively in written and verbal platforms; ability to maintain confidentiality and respect for diversity; ability to utilize advising software tools.

Apply online at:
Include the following documents with your application: resume, and in support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values, including inclusiveness, which we define as a commitment to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Review of applications will begin immediately and will be accepted through December 18, 2023.

Pay Range: $41,000 – $45,000

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 bachelor’s, master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude, and valuing the intrinsic worth of each member of our community. Ball State students, faculty, and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The University offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Job Categories: Full-Time. Job Types: Administrative.

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